CareHub · Northern Virginia · DBHDS Region 2

Your EHR was built for a clinic. Your agency runs six service lines.

CareHub was designed from the start for Virginia DD waiver providers, so Northern Virginia agencies running group homes, day support, and in-home supports can stop stretching a system that was never meant for them.

Why it matters

Many Northern Virginia agencies started with one service and a system that seemed good enough. Then came a second group home, a day support program, in-home supports, and a behavioral consultation contract, and the adapted software started showing its seams.

Legacy EHRs were often built for clinics, hospitals, or general behavioral health and then fitted to DD waiver work after the fact. As an agency grows, every workaround multiplies: another spreadsheet for Part V goals, another binder for med passes, another manual step before claims go out.

CareHub takes the opposite approach. It was designed specifically for Virginia DD waiver providers by a former DD residential program director in Virginia, so each service line your agency adds already has a place in the system.

From a provider using CareHub

★★★★★

User Friendly EHR

We are a new agency and went through two different EHRs that didn’t seem to match what we needed. CareHub has been absolutely amazing plus more with features offered. It makes life much easier for our DSPs!

Sheena Smith, Director
PULSE Services LLC

What CareHub gives you

Everything your team needs, in one place

Every DD waiver service line in one place

Group home, sponsored residential, in-home supports, community engagement, day support, and behavioral/therapeutic consultation all run in CareHub without separate workarounds.

Part V goals that follow the person

Upload the ISP and Part V and CareHub auto-populates the plan details DSPs need, whichever program the person attends that day.

Claims built for Virginia Medicaid

CareHub is certified with VAMMIS for 270 eligibility checks, 276 claim status, and 837P and 837I claims, so billing staff are not bending a generic module to fit.

Consultation that has its own home

Behavioral consultants get BC-specific session notes and a behavior registry instead of borrowing a therapy template meant for another setting.

Voice-assisted MAR across locations

DSPs in every home document medication administration with voice assistance, and tracking stays organized as your residential footprint grows.

Oversight that scales with you

Full audit trails, regulatory monitoring, and HIPAA business associate agreement infrastructure support leadership as the agency adds programs.

The problem

What slows Northern Virginia providers down

Each new service line means another custom form or outside spreadsheet bolted onto a system designed for clinic visits.
Part V outcomes live in one place, daily notes in another, and staff reconcile them by hand before every review.
Behavioral consultants end up forcing their session notes into templates written for a different kind of practice.
Billing staff export data from the documentation system and rework it before Medicaid claims can go out.
Leadership cannot see documentation across residential and day programs without pulling reports from several places.

DBHDS Region 2

Growing a multi-service agency in Northern Virginia

Expanding agencies in Region 2 often serve people whose support coordination comes from several CSBs at once, including Fairfax-Falls Church CSB, Arlington County CSB, Alexandria CSB, Prince William County CSB, and Loudoun County's Department of Mental Health, Substance Abuse and Developmental Services.

When support coordinators across those boards request progress on outcomes, CareHub lets an operations team answer from one organized record for every service line rather than piecing together exports from several tools.

Alexandria CSBArlington County CSBFairfax-Falls Church CSBSubstance Abuse and Developmental ServicesPrince William County CSB

How it works

From daily work to done

Map your service lines
Walk through which DD waiver services your agency delivers so CareHub reflects how your programs actually operate.
Bring in plans
Upload each person's ISP and Part V so auto-population puts the right plan details in front of DSPs where they document.
Document across programs
DSPs complete streamlined daily notes, MAR entries, and incident reports in CareHub whether they work in a home, a day program, or the community.
Bill and review from one record
Billing staff submit VAMMIS transactions while compliance leads use audit trails and regulatory monitoring to review every program.

FAQ

Questions from Northern Virginia providers

Who built CareHub?

CareHub was built by a former DD residential program director in Virginia who understands daily DD waiver operations and what compliance requires, which is why it was designed around this work instead of adapted to it.

Our agency offers several DD waiver services. Can CareHub handle all of them?

CareHub supports group home, sponsored residential, in-home supports, community engagement, day support, and behavioral/therapeutic consultation, so a multi-service agency can keep its documentation together.

Is CareHub affordable for a growing agency?

DSPlife set out to fill this need affordably, and CareHub is priced for DD waiver providers. Contact DSPlife through mydsplife.com for pricing that matches your agency.

How is CareHub different from a legacy EHR?

Systems built for clinics or general behavioral health often expect you to bend DD waiver work to fit their design. CareHub started with DD waiver service lines, the ISP and Part V, and Virginia Medicaid billing.

Does CareHub protect health information?

CareHub runs on infrastructure covered by HIPAA business associate agreements, and full audit trails show the history behind each record.